Frequently Asked Questions

Ordering & payment FAQ

What payment types do you accept?

We currently accept Visa, MasterCard, American Express, Discover, PayPal, and jClub.com credits as payment.

Is it safe to use my credit card on your site?

Yes! The safety of your personal information is very important to us. For your security, we do not store your credit card information.  We use a wide array of the best-in-class electronic and physical security measures and devices to protect your personal data and credit card information from unauthorized access. Plus, you won’t see any charges from us until your products ship.

What’s a Security Code?

Security codes, sometimes called card verification data, are the digits (usually 3) on the back of your credit card. For cardholder security, we ask you to input these digits during checkout.

I see multiple charges on my statement, but I only placed one order. What's going on?

Because we do not charge you for any item until it ships, you may see more than one charge for an order that includes multiple items. You'll be charged one time per shipment, for whichever items are included in that shipment.

Why can’t I check out?

There are a few reasons why you may not be able to complete checkout. Here are some solutions:

  • Double check that your credit card number has been properly entered, ensuring that no spaces are between any of the numbers.

  • Take a second look at your zip code, ensuring that you’ve input it properly.

How do I know my order went through?

You know you have successfully placed an order when you get to the Order Confirmation page, which has an order number. You will also receive an email confirmation of your order. We will not charge you until your products ship.

Can I cancel my order?

As long as your order is still processing, we will do our very best to cancel your order once you have contacted us. Due to our goal to process orders as soon as we receive them, we cannot guarantee an order can be cancelled once it is placed. If you’d like to cancel your order, please contact us via email at support@jclub.com or by phone at (844) GO-JCLUB or (844) 465-2582 from Monday to Friday, 9am to 6pm EST.

​Are there any hidden or surprise fees or charges?

Absolutely not. Membership, registration, shipping within the Continental U.S., and returns within 30 days are all 100% free. On purchases, you will pay for the cost of the items you order plus any applicable taxes, and that's it! If you are concerned about seeing multiple charges on your bank/credit statement, please read the FAQ under this same section (Ordering & Payment) that addresses this very issue.

General jClub.com FAQ

How does the jClub.com store work, exactly?

Every day at noon EST, brand new deals go live. You’ll always be able to find them at the top of jClub.com in the Hot New Deals section. Below that, you’ll get a peek at some deals from each of our top categories: Women’s, Electronics, Home, Jewelry, Lifestyle, and Men’s. Click on any deal to view a product’s description, see specs on the Details tab, or add it to your cart. To see more deals from any category, just click the Browse All button at the top of each section.

What's the difference between new, open box, and refurbished items?

New items are exactly that: brand new, never been used products, usually in their original packaging. Whenever an item is not brand new, jClub will disclose this information on the product page. Open box items are new products whose packaging has been opened. They're always quality checked, guaranteed to be in working order, and look as brand new items should; they are often repacked in bulk packaging. Because they are no longer technically brand new, we sell them at a discount and do not refer to them as new. Refurbished items are products that have been restored to working condition by the manufacturer or a qualified vendor. They are usually shipped in bulk packaging. Sometimes, these products will not include original accessories. Buying refurbished is a great money saver, plus it's an eco-friendly way to shop, as it helps reduce waste in our landfills.

My question isn’t answered here. How can I get in touch with someone at jClub?

If you have any questions or concerns that were not addressed in this FAQ or on our Policies or About Us pages, please feel free to contact us via email at support@jclub.com or by phone at (844) GO-JCLUB or (844) 465-2582 from Monday to Friday, 9am to 6pm EST.

Shipping FAQ

Can you guarantee I'll get my order in time for Christmas?

jClub guarantees that all orders placed by 11:59pm on Monday, December 11th, will arrive by 12/25. We understand how important these packages are, so if you do not receive your order in time, we promise to do what we can to make it right. Please contact us as soon as possible at support@jclub.com or 1-844-GO-JCLUB for assistance with this issue.

How much does shipping cost?

All items on jClub.com ship to you for free, all day every day. There are absolutely no shipping fees, and you will not be charged for your order until it ships.

How do packages ship?

It depends on what you're ordering. Each supplier has a contract with the carrier of their choice, so it could be USPS, UPS, FedEx, etc. Rest assured, all items are shipped from our supplier within the USA. None of our items ship from overseas facilities. And don’t forget: everything ships free every day!

How long will it take to receive my order?

We deal with hundreds of suppliers across the U.S., so shipping times vary. In most cases, your item will ship within 5 business days. We do ask that you allow up to 10 days total (business and standard) for your order to be shipped, just in case there are any unexpected delays.

Will I receive a tracking number for my order?

Yes! When your order ships, you will be emailed a tracking number (this is also when you will be charged and not a moment before!). Please note, it can take up to 24 hours for that tracking number to appear on the carrier’s website.

Can I upgrade my shipping?

At this time, we can only offer free standard shipping. We understand you would like to receive items quickly, so we process your order immediately to make sure it arrives as soon as possible. Rest assured, you will not be charged for items until they ship.

What if I order multiple items? Will they ship together?

Not necessarily, as we deal with hundreds of suppliers across the country. Your items will likely ship separately, and you will only be charged for each item as it ships. This means it's possible that you will see multiple charges for one order (one charge per shipment for whatever is included in that shipment).

Do you ship outside the United States?

Unfortunately we do not. We ship only within the continental U.S. at this time.

Returns FAQ

Do I have to pay for shipping back to jClub when I return an item?

Absolutely not. If you’d like to return an item, you can do so for free. You won’t have to cover any return shipping costs.

How long do I have to return an item?

For most items, you have 30 days from the receipt of delivery to make a free return. You won’t have to pay any return shipping costs. Please contact us via email at support@jclub.com from Monday to Friday, 9am to 6pm EST, to request a return.

Can I return an item that’s marked as final sale?

Products that are noted as being final sale can be returned (for free) only if the item is received damaged or is defective. If so, you can send it back and won’t have to pay any return shipping costs. Otherwise, the sale is, well, final, so please be sure to take note of this information in each item’s Details section.

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